StepNGet ("SNG", "we", "our", or "us") is committed to protecting your privacy and ensuring transparency in how your data is collected, used, stored, and protected.
This Privacy Policy explains how StepNGet collects, uses, stores, and protects your information when you use the StepNGet mobile application ("App") on iOS or Android.
By downloading, accessing, or using StepNGet, you agree to this Privacy Policy.
1 Information We Collect
To provide our services, StepNGet may collect the following information:
Account Information
When creating an account, we may collect:
- Full name
- Email address
- Mobile phone number
- Username or referral code
- Authentication credentials
Fitness & Activity Data
With your permission, StepNGet accesses motion and fitness activity data including your daily step count. This data is used solely to calculate rewards, verify legitimate activity, and improve service accuracy.
We do not sell or share fitness or motion data for advertising purposes.
Device & Technical Data
We may collect:
- Device model and operating system
- App version
- Device identifiers
- IP address
- Crash logs
- Performance diagnostics
This helps us improve reliability, detect abuse, and resolve technical issues.
Advertising Interaction Data
StepNGet may collect engagement information when users interact with advertisements, including:
- Ad views
- Click activity
- Session duration
- Reward eligibility verification
This allows StepNGet to reward users fairly and improve ad performance. Some advertising partners may use anonymized usage signals for measurement and optimization.
Reward & Redemption Data
When redeeming rewards, we may process:
- Redemption history
- Mobile network or provider details
- Airtime, data bundle, or mobile-money destination details
- Reward eligibility verification records
This is necessary to process rewards securely and prevent fraudulent activity.
2 How We Use Your Information
We use collected information to:
- Track steps and calculate rewards
- Process redemptions and payouts
- Verify legitimate activity and prevent abuse
- Improve app functionality and user experience
- Provide customer support
- Send service-related notifications
- Analyze engagement and app performance
- Maintain platform security
- Comply with legal and operational requirements
3 Advertising & Analytics
StepNGet may use trusted third-party advertising and analytics providers to:
- Deliver in-app advertisements
- Measure ad performance
- Detect invalid traffic
- Improve monetization and platform experience
These services may collect limited device or usage information under their own privacy policies. Where required by device settings or platform policies, user permission will be requested before tracking activity across apps or services.
4 Data Sharing
We do not sell personal information.
Information may only be shared when necessary with:
- Reward processing providers
- Mobile payment and redemption partners
- Analytics and crash-reporting services
- Advertising partners
- Legal authorities where required by law
All partners are expected to handle information securely and responsibly.
5 Data Retention
We retain information only for as long as necessary to:
- Provide StepNGet services
- Process rewards and transactions
- Detect abuse or fraudulent activity
- Fulfill legal and operational obligations
Inactive or deleted accounts may be removed after a reasonable retention period.
6 Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your account and associated data
- Withdraw marketing communications
- Restrict certain processing where applicable
Requests may be submitted to: support@stepnget.com
Account deletion requests are processed within a reasonable timeframe unless retention is legally required.
7 Security
We use commercially reasonable safeguards to protect information, including:
- Secure authentication systems
- Encrypted communications
- Access controls
- Fraud monitoring systems
While we work to protect your information, no digital service can guarantee absolute security. Users are responsible for safeguarding account credentials.
8 International Users
StepNGet is operated from Ghana and serves users globally. By using the App, you consent to your information being processed in jurisdictions where our service providers operate, subject to applicable privacy protections.
9 Policy Updates
We may update this Privacy Policy periodically to reflect new features, platform improvements, regulatory changes, or security updates. Continued use of StepNGet after updates constitutes acceptance of the revised policy.
10 Contact Us
For privacy-related questions or requests: